Shocking Service & ancient processes

I am truly disguised with the processing of my refund. Which has still not come through.

I had a procedure done in January which I paid for because my Medical aid would take the funds from my savings portion and as I suffer from High Blood Pressure as well as Rheumatoid arthritis I could not afford to lose the savings but a claim was submitted anyway so I have no savings.

If I had not requested a for statement of the visit due to a SARS audit I would not be aware of the refund.

I followed up regularly since then and was passed from pillar to post because the accounts at Mulbarton submit the request to Sunninghill who then submit it back for a cheque to be issued. What??????????? In this age of online banking a cheque.

I would not be so irritated except for the fact which I explained to both accounts departments and the 2 different customer service representatives my chronic medication is finished, so I need to get the medication URGENTLY and for obvious reasons I have no savings in my Medical aid. I am in pain and it is all because of Mulbarton Hospitals antiquated refund process.

I even went as far as going to the hospital on Wednesday afternoon to reverse the transaction on my card directly, taking time off work costing me more money and petrol.

I am seriously considering taking legal action for the undue financial, physical and mental anguish they are have causing me & my family.

Totally at a loss of words, patience and understanding at this point. Too bad there isn't a negative star rating.