Shocking service

<p>We had a very unpleasant experience on Saturday evening (29 Oct). We stopped at a very busy intersection - corner of Garsfontein and Dely roads - where a car was standing half way in the opposite lane. The lady behind the wheel seemed unconscious. We stopped to investigate and found the driver not breathing and not having a pulse. We called 10111 with no success and then called 082911 at 18h24. We called 3 times after that and were told on all 3 occasions that the ambulance/paramedics were 9 minutes away. (The last call was made at 18h50). The lady answering the phone was extremely unhelpful, rude, unsympathetic and unprofessional. She even put the phone down on us! After about a half an hour we left the scene and tried to call Netcare again to air our unhappiness. We spoke to a guy (I think his name was Thumelo). He explained to us that this was a very unfortunate situation as Netcare is not known for this kind of service. He also gave us a reference number 5387. Later that evening we got a call from a lady (Manager on Duty) (Tasha) who promised us feedback on the situation and why this happened - needless to say no response yet! Is this the service we as the public can expect from Netcare 911? The situation was very traumatic for everybody involved and I am of the opinion that a life could have been saved if you guys responded quicker. This is a situation we are not intending to leave without getting quality feedback and explanations why we experienced this poor and unprofessional service as we are very concerned the same happening to any of our friends, family and loved ones. The lady, after 45 mins of no response, was declared dead. We submitted our complaint to Netcare on 1 Nov 2016 and got a reference number 45111 with a request to be patient as they are investigation the matter. It is now 18 days later and still no feedback!</p>