Shocking Netcare Gap cover communication and service

Item: Netcare
Rating: 1
Author: Jannine S

The Netcare Gap cover communication and tracking of your claim is a disaster. I have been with them for 3 years and when i can, I wait the waiting period and then no answer. As a result of this I have to phone in again only to find they cannot locate my claim and then I have to resubmit - EVERYTIME. I have sent a mail to cancel my policy on the 4th March - guess what - NO ANSWER.

Helpful (0)

Replies (3)

Netcare's replyOfficial

10 Mar 2026, 10:26

Dear Jannine. Im sorry to hear about this. Let me escalate to the team so that someone can be in contact with you. Take care, Kamo

Netcare's reply10 Mar 2026, 10:26

Official

Dear Jannine. Im sorry to hear about this. Let me escalate to the team so that someone can be in contact with you. Take care, Kamo

Jannine S's updateReviewer Update

12 Mar 2026, 11:15

Stull no reply!!!!!

Jannine S's update12 Mar 2026, 11:15

Reviewer Update

Stull no reply!!!!!

Netcare's replyOfficial

12 Mar 2026, 12:22

Hi Jannine. Apologies for the delay, let me follow up. Kind Regards

Netcare's reply12 Mar 2026, 12:22

Official

Hi Jannine. Apologies for the delay, let me follow up. Kind Regards