Shocking lack of patient care

My husband brought my son to Bougainville hospital yesterday morning at around 10am with a suspected dislocated or broken leg. He was in incredible pain. My husband asked for help getting my son out of the car as he could not do it alone. He was very snottily informed that staff can not assist with this because if the staff member is injured outside of the hospital building they would not be compensated. They gave him a wheelchair so that he could wheel my son into casualty once he figured out how to get a 14 year old screaming boy into a wheelchair unassisted. A nurse finally with a lot of attitude sauntered out of the building and kept saying 'you must hope I don't get hit by a car'. Instead of going to the car to assist she stood beside an ambulance instead. I brought my mother 2 years ago and I was promptly assisted to get her out of the car and into a wheelchair so I was quite baffled and it didnt make sense to me. I phoned and spoke to a lady working at the desk in casualty. She snootily informed me that staff may not assist because if they get injured they would not be compensated. She then FURTHER said to me - "If he needs help getting my son out of the car how did he get him into the car then" !!!!!!!!????????????? REALLY????? He was collected from school and 2 male teachers helped my husband. He then took him to Life Eugene Marais then where the staff AND security rushed to help my husband. Oh and guess what. My son has a fractured femur. At Eugene Marais they put him straight onto a bed from the car not even in a wheelchair. Absolutely SHOCKING that a minor with broken leg is expected to make his way into a hospital with only one adult for assistance. I am so disgusted I actually don't have words. Be assured that EVERYONE I know as well as all social media and media platforms will be made aware of the stellar patient care at Netcare Bougainville