Service from your Customer Care

On 28 September 2015 I received an account by slow mail in my post box. On 29 September 2015 I phoned your Customer Care. The phone ran for over ten minutes without anyone answering it. I then sent you an email to which I received an automated confirmation response. Since that email I have received not response from you. I then contacted my medical aid who advised that they had received no claims from you. I then faxed the account to them.<br> <br> Yesterday afternoon I received a reminder from you. I phoned your Customer Care yesterday afternoon at around 1615. The agent I spoke to was not very helpful and I was not impressed by his nonchalant attitude. I asked him why Netcare had not sent the account to my medical aid. He responded that it had been sent. He advised that the claim had not been paid. I then asked why not, to which he rep**** that Netcare is not allowed to do follow ups. What nonsense is this? Surely, logically, when you submit a claim you do a progress follow up. I told him that your accounts people are being lazy. I have contacted my medical aid who have not received anything from you. I have emailed the latest account to them.<br> <br> This is unacceptable.