Service at Netcare Pretoria East

Netcare makes a habit of having the wrong information on its system.

I took my child to the hospital in 2011 - and the correct information was provided - They have provided me with a scan from the system and I verified that.

In September last year - My husband visited the emergency room - and all of a sudden all the details were wrong. But they would not do anything to rectify the situation - they would rather just pull up their shoulders and state that it is not their problem. I requested the document where have changed my details - as they first had the correct details and now all of a sudden they have the wrong details. But that they cannot provide. Strange that a person can obtain a document of 13 years but they do not have access to a document of 2 years?? Or is this just not a priority for Netcare Pretoria East?

October 2023, my son visited the emergency room - and strange this time the information was correct

In May this year, I was in hospital for a procedure. I received pain management in the theater the morning. At 19:00 that night, I requested something for pain. The nurse stated that they will see to it. Needless to say after a few other requests, I got dressed at 23:30 that night to obtain my pain medication from the pharmacy because they still have not gotten around to me in four and a half hours. - Again the response was that they would have a look at it - to date no feedback.

In June, my husband went in for a day procedure

In July, My Mother was admitted - and she experienced the same with the pain medication, the only difference was - this time I insisted on speaking to the medical services manager - and I have to admit, after the conversation, she received better care. But it was to much to expect to end this experience on a high note. 2 weeks after she went home, I received communication with regards to test results, only to notice that again information that was REMOVED was used. The only difference is that this time test results were distributed to third parties. The excuse from the hospital was they did not update the system during admissions and after that they did not reprint the admission documents. - That was an acceptable excuse for hospital management to breach the POPI act.

In November, Pretoria East listed the account of September the previous year with ITC. To do that, all reasonable efforts had to be made to contact the person. It is strange that my details were correct 13 years ago, last year all of a sudden the information was wrong. But when my son was at the emergency room less than a month later - there was no problem. This year in May and June - the information was again correct. But Pretoria East would again use the wrong info in August.

And when an explanation is requested - The admin manager can not provide any other response than snide remarks and snotty comments.