JS
JD S

1 reviews | Active since Feb 2012

04 Mar 2016, 08:10

Sent away without proper treatment

27/12/2015 I experienced extreme abdominal pain. My husband rushed me to Netcare Olivedale ER. I was in severe pain for atleast 2.5 hours before they would administer any form of treatment. In the end I was given a script for pain and reflux medication and referred for an abdominal scan. When I returned with the scan reults, the very next day, I was seen by a different Dr. The scan showed that I had gall stones, but the Dr said I'm too young for surgery and I simply need to adjust my diet and they will go away.Seeing as I am not a medical professional and attended a \reputable\" hospital I was confident that I was safe with the recommendations. I changed to a healthier diet and started gyming. On 15/02/2016 whilst at gym I started experiencing that same intense pain and knew straight away what it was. Due to the previous unpleasant experience at Netcare Olivedale my husband took me to a different hospital. I was treated for the pain straight away and admitted for surgery to be done the next day. I was advised that as this was my second gall stone attack I was at risk of my gall bladder going septic. I notified Netcare on 17/02/2016,but have not heard from them again since 25/02/2016"

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Replies (1)
Netcare
Netcare's reply04 Mar 2016, 08:49
Official
Hello JDSeaton,

Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
The Netcare Customer Service Team

Best regards,