sending people all over the hospital for nothing

I had the misfortune of ending up at akasia hospital netcare. After my appointment with a the doctor at 10h00 this morning, I wanted to pick up my prescription at the pharmacy there. I had to stand in a queue since there was only one guy helping everyone. When I got to the front, I was told to walk all the way back to reception to get a number. When I got to reception, I was told that I do not need that number and I had to walk back to the pharmacy. I don't mind walking under normal circumstances, but it's nearly impossible to walk with a pinched nerve and constant pains shooting down my leg. Akasia hospital netcare is going down the drain. Please start employing people who can and wants to do the job instead of employing people for contributing levels