Rude, Unpleasant and, unhelpful,

My baby was born as a premmie in November13. In June14 there Netcare contacted with regards to claims that were not paid by Medical Aid, I queried these claims with my medical aid and communication was sent through to the Netcare regarding these claims, Again Netcare contact me for amounts that were reversed by the Medical Aid, The Medical aid again responded saying the reason for reversal was due to duplicate claims that were sent through. I again spoke to the hospital, they said they wud check these claims and advise me. I finaly received a call saying that the accounts have been settled and all is well,Yesterday I received a Summons from Netcare for R144 300.00. I called Euirca Bailey this morning,asking why was I not contacted before,she says that emails were sent to me,when I asked on what email address because she had just asked for my email adress a minute before, The last contact I had with Netcare was in August14 with them stating all was in order.I then asked for a statement showing the outstanding amounts, she sends me a 10 line statement, I asked again was this queried with the medical aid, she has no answer and no reference numbers. they do not their work now i have to