Rude arrogant call center agents

<p>On Wednesday the 22 of march I visited my mother who has been ill with flu for 2weeks the phone rang whilst I was there and I could hear my mother getting quite upset so I went to investigate upon entering the room I could hear her stating the bill would be paid when my now passed step father's estate has been paid out and I heard a woman then screaming at her on the other end of the line as it stands my mother is still in morning and explain to the woman in question he had called the ambulance there was no bill sent or he would have paid the bill the ambulance in question was called out in May of 2016 and to date no bill has been received via email or post we are now 10months later and she received a rude and arrogant phone call I took the phone when I could see that my mother's anxiety building to prevent an attack I then got screamed at by the woman by the name of Portia I then screamed back at her as she was shouting me down and demanding to know who I was I had tried to explain to her my mother does not work and that she was ill she was not interested I told her once my mother receives her money from the estate the bill would be paid I then lost my temper as she continued being rude arrogant and screaming at me and I told her where to shove her bill as I am unable to pay it myself as I myself am currently unemployed however this entire situation is not right we have no paperwork or evidence of a bill owing and how is a bill meant to be paid without any knowledge of it and my mother was not able to sign anything to say that she was liable for the bill therefore the person who phoned being my now deceased step father is liable and without a bill that could be submitted to the estate the bill cannot be paid until such time as the estate has paid out as a result netcare has placed my mother on a bad payers list found out today when my mother had to go and sort out a few financial issues as she is not earning. This is disgusting that such a reputable ambulance service has staff that treat their debtors however they feel after the person did not dispute the bill explained when they can pay and why and they get screamed at it is totally unacceptable and this is coming from me a woman who worked in a call center as a teletracer for people who owed big companies money and if it was me that had been on the phone I would have lost my job. If this issue is not resolved and soon I will fight this case with my mother and take this issue to more than this website because I am now at my wits end with this situation no bill no documents stating my mother is liable for this bill and as much as this burns me to say the woman Portia whom phone my mother doesn't deserve her job if she is having a bad day she shouldn't be taking it out on the people she is trying to get money out of as it will result in netcare not getting any money because she is totally rude and arrogant has no remorse for those in mourning over the loose of their loved ones </p>