CP
Christine P

1 reviews | Active since Jun 2017

29 Jun 2017, 14:05

Rude and Pathetic service

<p>I called in to check on my mum today and the staff at Universitas are rude and not helpful at all. They make you hold while they have there own conversations! I have the call recorded as well I dont understand why do you choose the medical feild if you do not have a passion to help people be it info of medical reasons. Disappointed once again. </p>

0
Replies (2)
Netcare
Netcare's reply03 Jul 2017, 12:26
Official

Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.

When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.

Netcare
Netcare's reply03 Jul 2017, 13:15
Official

Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.

When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.