Refund taking too long, no replies from call center

<p>On 23 March I submitted a request for refund for an amount of R1,277 which was paid double to Netcare911, from my side and the medical aid. The request was sent with all required documentations by email to Xolani Dube, who dealt with my call. After not hearing anything, I sent a reminder by email on 05 April. </p> <p>As there was still no response at all after the reminder was sent, I called Xolani Dube again on 21 April, just to hear that he can not find any of the emails in his inbox. He asked me to resend them, which I did immidiately. I asked him to confirm the reipt of the emails or give me a call in case he does not receive them again within an hour.</p> <p>Till today I again did not hear anything. Now angry about the not existing service received I called in again and finally was told that the emails hav ebeen received and forwarded to the refund department, which probably would get back to me after the 5th of next month.</p> <p>I am quite furious how clients are ignored and Netcare911 tries to delay refunds. I exspect a much better service from a supplier, in this case an apology and the refund reflecting in my account before month end as well as some form of compensation for loss of interest and all the the time and costs for my calls in this matter.</p>