1 reviews | Active since Aug 2016

15 Aug 2024, 16:51

*********** Receptionist

After a follow up consultation with Dr. Naidoo - where the appointment was not confirmed with us, and to quote the receptionist "it's the rooms error".

An admission had to be scheduled again, for the 1st July, I phoned the receptionist on Friday 28 June to confirm, ask f9r Authorization number, 9nkynto be told, no just g9nto reception they have all the information, I asked are you sure? Yes we know what we are doing all the information will be there.

Get to the hospital at 6 am to do the admission, sit in a que for 1 hour before we are assisted, only to not have any information from the doctors rooms.

Total and utter incompetence, I as the patient have tried to get all the necessary requirements in place, only to have nothing ready!!!!

0
Replies (1)
Netcare
Netcare's reply16 Aug 2024, 09:49
Official
Hi Lizelle. I'm sorry to hear that you did not have a good experience in our facility. Please advise which hospital you were at so that we can follow up on this. Take care, Lynne.