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henry V

1 reviews | Active since May 2016

06 May 2016, 23:55

****** Nursing

Incident date: 07/05/2016 Incident Time: 01:20 Incident location: Christiaan Barnard Memorial Hospital Cape Town Goodday. Last night i experienced the worst ****** i have ever seen in the new South Africa, it was that horrible that this complaint has been Forward to the HRCSA, as well as to the Department Of health and Nursing Council of South Africa. Having been in Cape Town for the 3 days on a Business Conference with the United Nations Security Council i was walking back to my Hotel at the Westin Grand, due to a medical problem that i have (Urologist in America) When i have the urge to urinate it have to as it causes more problems and infections, walking past the hospital Christiaan barnard Memorial in Cape town i didnt see a problem to quickly use there bathroom, a male person greeted me at the door and asked if he could help, i said what my problems are and showed my to the bath, as i was walking past the nursing desk in pain now due to holding the urges in, a colored female nurse behind the nursing desk, (playing on her phone, singing, eating sweets) looked up and asked where was i going i said that due to a medical problem with my bladdder i need the bathroom, she yelled through the waiting room windows for the gentlemen to come to her and asked did he allow me to go through, he said yes due to his medial problem, Sarcasticaly she rep**** to him, "Since when do we offer public toilets have the rules changed". i first found this quiet taken back, but let it slide, while finishing and wiping my hands with the door open, this female colored sister was belittling this white gentlemen infront of his co-workers and other patient that was standing there, her statement was that "because he is your people you let him through, but if he was my people then you would not), this statement by the female sister is completely and utterly ******s towards whites, i was so taken back by this that i wanted to speak to her about her attitude. I commend the gentlemen for not engaging with her he stood there and took it and then walked away, ****** in the workplace should not be taken anymore and i find this utterly wrong and distasteful of a international hospital, I am flying back on Monday to America but i thank my lucky stars that i dont have to come back to this hospital because what would the treatment be like. Kindest regards Henry R Viljoen please feel free to send an email with the companies explaination on this matter ***

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Replies (1)
Netcare
Netcare's reply09 May 2016, 05:52
Official

Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.

The Netcare Customer Service Team

Best regards,