MLAT
Margaux Lim Ah Tock

1 reviews | Active since Mar 2013

31 Mar 2015, 20:46

R300 to sit on hospital bed for 15 minutes

So I take my daughter to Unitas emergency at 7pm on eve of 31 March 2015. Was welcomed in and well taken care off. I settled the bill of R861.11, not bad for 5 min of actual doctor time. Then I was told I could not get script because I did not open a file? Strange as we have been here before and did not need to open any file. I go to front desk to open file and is given a paper that say For use of the hospital I need to pay R300. I refused because after paying the bill I am not paying extra. The lade tells me it us for sitting on the bed etc. I got very upset and refused to pay and insisted on the script. I cannot remember ever having to pay such a fee. I was not advised before receiving treatment that there was this cost. All staff insist I must pay but I refused. I will really avoid Unitas emergency from now on if I can. Beware of these costs! It is a shame that hospitals like this rob people like this. The que at the pharmacy is also another hours wait. Very disappointed!

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Replies (1)
Netcare
Netcare's reply01 Apr 2015, 08:43
Official
Hello Limahtock,

Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.

The Netcare Customer Service Team