1 reviews | Active since Nov 2013
PTA East Hospital's Emergency service suck!!
Rushed to PTA East Hospital on Sunday morning at 03:00 with my 4 year old had troubling breathing and started vomiting, got to emergency and was ask to fill out forms first, then we were told the Hospital does not accept SAB medical aid we should pay cash, after a while the guy says to us oh he sees SAB medical aid is now with Discovery but sorry they still don't take Discovery it is still cash and we should claim it back, we agreed so that they can just help my daughter, then she only got seen by the nurse to take her fever and weight then we went back to the waiting area to wait, by then she was breathing okay but a bit short of breath, in the meanwhile an old like comes in and says something crawled into her ear and they asked her to sit, we got up as we were called by the doctor he then decided to tell us he will be with us now and he goes and helps the lady first, so you choose to help someone with something in their ear and not a little child that has breathing problems and had to wait to be helped, firstly how can you not accept a medical aid as big as Discovery and secondly how do you allow someone with not such a big emergency get helped before my child that has been waiting longer, seems all the hospital cares about is money, we there and then decided to get up and take her to Mediclinic, she was assisted immediately without worrying about money and all the rest of the nitty gritty ****, the hospital should not even dare to charge me for only taking my daughter's fever because that wad doing absolutely nothing and I am not paying you for checking fever and not helping her, I made it clear that their service was terrible and that we are leaving, so I dare you to charge me so that we can take it to court. Will rather die then ever going back there.
Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare
Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare
