Private hospital with government issue's

As I sit here in this hospital waiting for the last 80 min, I find I pay premium price to belong to medical aid but get below par service from their service providers. Staff are slow, seemingly dragging the work. I find this hospital to be grossly short staffed and unable to deal with the influx of clients. The entrance door to the casualty department creaks and squeak with every motion, and this has been the case for the last year or so. The seating is casualty is adequate for a short period of time but nowhere near comfortable for the length of the wait. I challenge the general manager to start taking care of these issue's if not come have a seat for 90 min.....the vending machine is not working as well. This is an opportunity for management to rectify the shortcomings of this [URL Removed] boasts profit year on year but cannot get basics right.....