Pre-authorization does not mean a bed

My daughter had a pre-authorized booking for a bed for today, a Monday. We get here at the correct time, just to be told, 'the hospital is full - wait for a bed'. Three and a half hours later, a bed is available, but it takes them more than an hour to clean the bed. Communication is non-existance and everyone is waiting for everyone. Not acceptable. If I could give 0 stars I would.