Pre admission and bookings

They say "make you pre admission online" to apparently make things easier for us. Called on 10th November to find out if I can come to the hospital to book a bed for maternity and collect my maternity passport and they "no" I have to do it online as there's no need for me to come to the hospital. Made my pre admission online and got feedback from an email of Prudence Appies from Femina Hospital with all the information I needed, I emailed her back with regarding a date to book for my 4D scan on the 19th of November, till this day I've received no feedback from her to confirm my booking. Called on the 2nd of December 2024 at 10h40 and spoke to Tracy about booking for my 4D scan since well I didn't get a response from Prudence, she also didn't have information regarding bookings towards netcare employees and said she will ask and get back to me which was not a problem until it was 17h13 and I had to be the one to call back to get an update only to be told " Ive booked your appointment for tomorrow, I've been busy and forgot to call you back" therefore if I had waited and trusted to get feedback I wouldn't have been to my appointment as I wouldn't had know I had one. Not even an apology for the incompetence. Seems the hospital is good at ignoring customers. Now I'm even concerned to be admitted there. Don't waste your resources calling or making and online pre admission because you will call and email without any luck, just physically go there maybe they are only competent when they physically see a person.