poor slow serve from Netcare accounts department

Netcareis a large corparate company suppose professional ... But I had requested a refund from Netcare of R13400.00 that I had paid on the 18 of December 2014 ... I sent them all the information to process my refund. They said it would take 14 days to refund me ... The 14 days had passed and I had still not recieved the refund ... I had decided to call them. They had said they will call me back ... Its seems like that is their motto they call will call back without calling back ... Then they called me a couple of days ago saying that they are going to start with the refund process now !! They are insisting that they had called me but I had not received phone calls from them....this is a whole month later and I am still waiting for the refund ... If I Dont get an answer in 7 days I am contemplating on taking legal actions ...<br> <br> Thank you .