Poor service yet again

My father was transferred to the Rehab Centre in Auckland Park following a stroke he had. As is ALWAYS the case with Netcare, the language policy is not adhered to. I recorded this and sent it to Jacques du Plessis, who has not had the common courtesy to respond to or acknowledge receipt of my complaint. In addition, all the SABC channels are out of focus n the TV. Strange as they are within 200m odd of the SABC itself. I took photos of the channels out of focus as well as those IN focus and sent all this to him. This is not the first incident reported to him by myself and it would seem that he is too high and mighty, being and MD, to respond. It would also seem that he does not like taking calls from or dealing with customers that are unhappy about the pathetic service received from his organization. I have taken the time to write to him personally, the least I expect is the same from him. The time below is difficult to adjust but it was 12:30 that I sent him the first message. Lastly, the lunch was supposed to be served at 12:00, it was only served at 12:43 ??