POOR SERVICE UNITAS ACCOUNT DEPARTMENT

My wife was admitted to Unitas Hospital on 21 July 2017 after she was flown by helicopter to the hospital. Upon arrival she underwent emergency surgery for an aneurysm in her brain. She passed away on 22 August 2017. I never received any statement from Unitas for their services. During June 2018 I received a SMS notice from Landau attorneys for R27000.00. It was obvious that I would request a statement for this services, I never received any response from the attorneys, I then sent an e-mail to Patricia Pillay at Unitas Accounts which in turn forwarded me an e-mail with a statement of 48 pages. During this time I also consulted my medical aid and they confirm that they are willing to review the account if I can provide them with the applicable ICD-10 codes of the procedures, equipment used or drugs that was administered during the surgery. I sent Ms Pillay a direct e-mail requesting the ICD-10 codes, she responded by sending me the statement again without the required information. My question is the hospital management aware of this going on in their accounts department? At the beginning of August 2018 I received another SMS from another attorney to wit Bayhack attorneys. I requested details of the servivcs which mus be paid by e-mail and to date they have not responded to my e-mails, the only response I receive was that the document was read by their support desk. The service and assistance I received to date from Unitas and their attorneys is unacceptable. My medical aid paid another doctors account within 3 days after receiving the necessary details from me and I submitted it to the fund. The attending doctor is willing to provide the motivations for the services but he cannot give anything without the codes. If the people at Unitas is dedicated and doing their work and respond to requests the hospital and especially NETCARE can save a lot of money by dealing with the customer first and not handing over to attorneys for collection. Due to service I received thus far from all involved parties I will seek legal advice and will also be in contact with the Ombudsman for advice and assistance.