Poor service from Union Hospital

It is not ONLY frustrating not to be able to see you loved one that has been in hospital for a month but also not to get through and be treated by one of the general ICU staff like ****, is NOT on! I have been trying since 9h45 this morning to get through. I have been given direct numbers....and NO ONE can tell me where my mother, Mrs. AM Kemp is. The phone has been put down in my ear by one of the ICU staff. REALLY?? She was supposed to be discharged, but instead picked the Covid-19 virus up in your hospital! I haven't seen my mother since March, now the only 'contact' I have is hospital staff. THIS is the time that they should be more supporting and considerate to family members.