Poor service from section 1 Union Hospital

My mother was recently in the Netcare Union hospital in Alberton. 1. She was a convalescent and could not eat on her own - there were times I cake in there that she had not been fed that only when I said something, did the nurses assist her to eat 2. As her daughter who is responsible for taking care of her medical aid needs, my name and contact details were removed from her file as next if kin and it took a fight with hospital management to get my details back on the file as staff would not give me any information. 3. My mother was moved from the hospital without any prior notification as to when and where she was going. The doctor mentioned to me that she would need to go to a stepdown facility, and asked me where we would prefer her to go. I have the doctor 2 names. It was never confirmed when and where she would go. Then she is sent to a stepdown facility without informing the family (1) And to top it all - her cell phone charger has disappeared in the hospital- and she gets sent to the stepdown without any of her belongings - her bag with cloths etc was all left at the hospital The nurse responsible was Bandile. Yes I lost my cool with him and told hom he was talking BS when he said he couldn't get hold of me because he changed his story twice then said be couldn't get hold of my brother. I also told Mr Bhike that I was unhappy with their ****e service as that is the kind of service we received in section 1 of the Union hospital. Their service is pathetic and I would never recommend this hospital to my worst enemy, them or doctor Maledi.