Poor service ER

Pretoria East ER does not deserve one ⭐️ Pathetic service. We visited the ER on Monday, 6 February 2023. We waited 1 hour then my husband was called into the ER rooms. He waited another 30 minutes telling the nursing staff that he has severe pain in his shoulder but did not receive anything for pain. The nursing staff were standing in the passage discussing the schools of their children. No doctor came to see him. We left after 2 hours and went to another hospital. Within 5 minutes on arrival he received a drip for pain AND a doctor attended to him. He broke a bone in his shoulder due to a major eileptic seizure on Sunday, 5 February 2023. At this hospital we received excellent service. Pretoria East is the worst hospital I have ever had to deal with. They have no sense of compassion for their patients, or any sense of urgency. The hospital manager contacted my husband on Tuesday, 7 February 2023 and informed him that he checked his patient file and he is ONLY suffering from epilepsy. He only has an oppointment with the Neurologist on 27 February 2023 and we went to ER for help but did not get any assistance. According to the hospital manager my husband ONLY has epilepsy but he broke a bone in his shoulder due to ONLY epilepsy. Poor poor poor 😬😡