Poor service delivery on par to provincial hospitals

For all new patients creating a file takes forever . How can an organisation employee one administration officer to address the public nothing effecient about the service. Primary assessment most effectice 5* service effecient however secondary asses*****t you will wait for over 2 hours before a doctor attends to you. I could be dead. All emergency service those are patients brought in by amblanc they get 5 * service and walkin patients get no * service. Our medical aids pay these huge bills for poor service delivery and we are desperate as the public for treatment why are accepting this behaviour. Is it the culture in South Africa .