Poor Service at Netcare Linksfield ER – 24 July 2025

Dear Netcare Linksfield Team,

I’m writing to raise a serious concern about the poor and inconsiderate service my son and I received at your Emergency Room on Thursday night, 24 July 2025.

We arrived just after 20:00 because my son, Ntsika, was in pain – his toe and joints were very sore. His file was only opened at 20:48, and he was given number 1057. Around 21:15 we were called into a room, but no one helped us. We sat there until 22:50 with no update or care given – not even pain medication to ease his discomfort.

What hurt me the most is that the nurse on duty claimed she had given us feedback, which is not true. We sat there, waiting for word from anyone. The doctor on duty saw a few patients and then kept going back to Room 5 to check on the same little girl, while completely ignoring my son.

I eventually took him to another hospital, where he was treated with care and urgency – exactly what we needed from the start.

This experience was extremely disappointing and did not meet my expectations of a hospital like Netcare. People come to the ER because they are scared and in pain – the least we expect is to be treated with dignity and respect.

Please look into this matter so that other patients don’t have to go through what we went through.