Poor service

My husband, Has been booked in the surgical ward of Parklands Hospital today. They do not have pillows, remotes, soap, and towels. This has been going on for quite some time, as per other patients in the ward. The nurses complain, patients are not in the bed, they are walking around. What are the patients to do, they get bored, as they cannot switch the tv's on, or change channels. When the nursing staff are approached about this, they are told that they must wait for the technicians to come. As per the other patients, they are hearing that story for days now. And patients are only given one pillow each, and when the nursing staff are asked, the patients are told that the hospital does not have any more pillows. How is that for service, for a Netcare Hospital.