LM
Lucille M

1 reviews | Active since May 2013

26 Mar 2015, 13:41

POOR PATIENT TREATMENT

I'm not sure what is going on at Christiaan Barnard Hospital but your staff need to get their act together, they are taking care of human life. We took my mom to the emergency unit last Friday night as she was vomiting uncontrollably and was very dehydrated. Now everyone could see that she was vomiting and not one staff member offered her something to get sick she then proceeded to vomit on herself ,I had to go ask for something, the pan they gave her to get sick in was still laying at her bed on Sunday afternoon when I took her home and she had stopped vomiting the day before that is unhygienic and disgusting. The Saturday morning she woke with a terrible headache and asked one of the staff for a pain killer 3 hours later she was still waiting for them to give her something, now I understand staff are busy but come on.We then brought her back to the hospital on Wednesday morning as she was not getting any better and the Dr that saw to her told us that we need to bring her back to emergency and tell them to admit her if she isn't better which we did at 9 in the morning by 12 she was still without a drip & still waiting for someone to see her. THIS IS UNACCEPTABLE.

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Replies (1)
Netcare
Netcare's reply27 Mar 2015, 11:20
Official
Hello Annomou,

Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
Your reference number in this regard is 34692
Should you have any further queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.
The Netcare Customer Service Team