Poor Netcare ambulance service

My family had an awful experience with Netcare ambulances in Pietermaritzburg in 2023 August. My mother collapsed at home and my brother immediately called the ambulance, 20 minutes later they still hadn’t arrived and so I called Netcare to follow up, the consultant said they are still trying to locate our home. This back and forth went on for about 40 mins just going in circles with them, until ADT security called the Mi7 ambulance service. It was such an awful experience, we received very poor service from Netcare and it honestly felt like the ambulance service did not want to drive out to help us. After my mother was out of breath for so long by the time Mi7 was resuscitating her it was too late, they declared her and said she had passed on. It became the worst day of our lives as a family, and to think if Netcare had responded quickly as other ambulances have in our neighbourhood , my mother could be alive today.