Poor customer service and reachability - benefits sound great, but no access as your calls won't get answered

So in 2022 I had gap cover with Sanlam and I was paying R200. I jumped over to NetCare Plus because despite Sanlam's easy reachability and better affordability, the gap cover was inadequate and NetCare had a lot more coverage. Today I called NetcarePlus to discuss a my account and to ask if I could take a payment holiday without disrupting the policy. Anyway, after trying 3 different numbers and being transferred each time, the phone calls all just dropped! If I needed authorization for a medical procedure, it would have been incredibly frustrating. My premium is R390 and about to increase and your benefits don't matter or justify the cost if you offer such poor customer service. I would rather take my business to a more reliable and reachable medical firm even if I have to pay slightly more or have less benefits...at least I'll be getting some service! So disappointing especially after I referred some colleagues to you!