Poor customer service
Still waiting on my refund for past 3 weeks, dealt with a clerk Ofentse Segale via email who hasn’t actioned nor rep**** to my correspondence. I escalated the issue with their Finance department spoke to a Manager on Duty on Monday she promised to get back to me within 2min today is Thursday no phone call or email no feedback.
Good Morning
Thank you for bringing your concern to our attention. We can confirm that we have sent that concern to the Head of the Central Debtors Department. A team member will be in contact with your shortly.
Sincerely
The Netcare Customer Service Team
Best regards,
Good Morning
Thank you for bringing your concern to our attention. We can confirm that we have sent that concern to the Head of the Central Debtors Department. A team member will be in contact with your shortly.
Sincerely
The Netcare Customer Service Team
Best regards,