Poor customer service

Good day , I just come back from Ampath kilner park day clinic to query about the requirement for a full blood count test for my son as recommended my pediatrician. At my arrival the lady was very unwelcoming...i explained that my child Dr requested the test .she told me that i need to have a form which i understand the clinic forgot to send it me. But the bad service come when even before i finish my query ...The lady open the door and left my sons and i lost in the midst of the room calling the next customer.... She litterally chased us without any considerations.... While i just wanted to find out if there were any other requirements for the test... Yes i wil request the form to my dr and will demand to be sent to their competitor... But this is just to let Ampath knows that irepprochable customer experience is key....to client retention... particularly personnels who are mindful,have compassion and are people oriented....a patient is not a number .i will gladly get the lady name and give it to the appropriate authority if necessary.

Regards.