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DT
DAVID T

1 reviews | Active since Feb 2014

29 Oct 2017, 10:34

Poor Customer Service

I have been sent from pillar to post regarding my wife information that we requested from the hospital from the 28th September 2017 but till today we have not received any feedback. She was admitted through emergency on the 23rd September 2017, so now we want the results of what was taken to be the problem so that we can submit to the medical aid.

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Replies (2)
Netcare
Netcare's reply07 Nov 2017, 13:57
Official

Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.

Best regards,

DT
DAVID T's update08 Nov 2017, 10:38
Reviewer Update
Morning I did receive a call from the hospital, but now they tell me that my wife has to drive again to Pretoria to collect the letter that we want. We would appreciate it if it can be mailed to our address or via email. We also have not heard if the letter has all the information we need as I have forwarded the mail to the responsible person but no communication afterwards.