Poor communication

I am extremely disappointed with the poor communication and feddback given to me from Netcare head office. Prior to being discharged from Netcare Umhlanga Hospital, i had been advised that there was no co payments to be made out of the TTO medication. I had spoken with the attending pharmacist prior to discharge and she had confirmed that all TTO medication was covered. The reason as to why I had enquired about this prior to discharge was that I did not need all the medication prescribed as I had surplus stock at my disposal.

after 2 weeks I had received an invoice stating that these items were not covered and that i needed to pay the outstanding amount. I had spoken with the pharmacist that I had taken it up with and she had stated that all these items were in fact covered completely. However, up until this day I am still being told at head office that these items were not covered and this is extremely frustrating. Ref NO. ***