Poor assistance

Last night I called into the Netcare Sunninghill call centre to request an ambulance for my brother who had a fit and was continuously passing out. The lady I spoke to was not very helpful and told me to call MTN’s 112 service which I had been trying to make use of for over an hour. She did not every attempt to find out if he had medical aid or try and assist. My brother is with discovery and was covered. Eventually after waiting for over an hour for assistance my brother was sent through to the Sunninghill Netcare. Once we had gotten to the hospital we received good service however your call centre staff is very unhelpful and clearly does not care about their fellow people but would rather shift their work onto another company. Eventually I got through to someone on the MTN service and they confirmed that because he is on medical aid your company should have assisted me. Very poor service.