Poor account service

Good day. This morning I received a sms indicating that I have been handed over for a Netcare hospital account. First of all, every single time somebody phoned me, which was 3 times (I am requesting the recordings as well) I have asked for a statement indicating which doctor it is. I have phoned the account department myself, asking for it as well. I want this matter resolved by end of today as I have a spotless credit record and if this account is going to mess with that - you are messing with y future. I will be taking legal action from my side as well, as this is unacceptable. I will also be taking this to the media today - this is false accusations which I am not okay with. If somebody actually contacts me today, please ensure it is a manager and not a call centre agent. I just send a whatsapp to the number indicated in the sms as well ( ********** ) - super unprofessional profile picture on this number as well. Ref: ********** 749. Thank you.