Poor Account Management

I write this review with great disappointment particularly at the accounts management side of the hospital. They have been incorrectly submitting claims ever since my twins were born from July up until now. I have had to rectify and do their admin each step and there seems to be no one who we as customers can complain to and as a result the same mistakes keep on happening . The most recent event was a late submission of claim that was supposed to concluded 4 months ago and is subsequently unpaid. This is is ridiculous and completely unacceptable