1 reviews | Active since Jan 2018
Phone put down while I nearly die!
I called the 082911 on the 28/01/2018 for assistance and the agent drops the call!
I am a known asthmatic and was alone at home when i had a asthma attack. I called the number as i couldn't breathe so my voice was not clear, the call center agent asked if I was alone and i remember saying i cant breathe. She/He cut the call and left me to die. Why are we paying for this service if the agents employed to do their jobs are not willing to assist at all?
I was later found by my brother who rushed me to hospital. Is this the level of service you give to dying people???? What would have happened if i eventually died???
Thank you for bringing your concern to our attention - we will log on our Customer Service Help Desk and bring your concern to the attention of the Customer Service Manager, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.
Thank you for bringing your concern to our attention - we will log on our Customer Service Help Desk and bring your concern to the attention of the Customer Service Manager, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.