nM
nirisha M

1 reviews | Active since May 2015

01 May 2015, 06:21

pathetic stay at hospital

this should have been sent a long time ago but been busy with the baby .<br> last year april 4th i gave birth to a baby girl at kingsway hospital situated in amanzimtoti and they are apart of the netcare group.<br> my experience at the hospital left me speechless.<br> the maternity ward has gone from bad to pathetic.after delivery there was nobody to assist my anaesthetist to help me out of theatre.<br> in the ward i was given baby which i had no problem with but they had given me so much meds that i still had the baby in my arms when i was so highly drugged and asleep.<br> the menu that we fill in for breakfast lunch and supper i specified my preferences but when i received my food i was given beef (which was not what i ordered and against my religion)<br> they could not give me another meal as i was told the kitchen was closed so i had to make arrangements for supper to be sent to me.<br> my husband was told to leave the same time as other visitors.<br> the guard came into my room and opened the curtains whilst i was feeding the baby<br> my whole experience at the hospital was terrible and the service received being at a private hospital was beyond pathetic.no response from letter on discharge

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Replies (1)
Netcare
Netcare's reply05 May 2015, 13:09
Official
Hello nirisham,

Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
Once your query is logged you will receive an automated SMS with a reference number. Should you not receive this message or, if you have any queries at all, please feel free to call our Customer Services Contact Centre on ***3 / 0860 Netcare.
The Netcare Customer Service Team