Pathetic services

I have been to Netcare Umhlanga Hospital casualty in September 2023 Dr Pillay had treated me but was of no help. The medical aid did not pay in the full amount and I was handed over to the attorneys without being informed by Netcare Umhlanga Hospital. I started receiving sms's to pay the outstanding amount and some Attorney kept calling me the man was rude and stated I should pay the attorneys and not Netcare Umhlanga hospital directly. I have settled my account in December 2023 the attorneys are still contacting me according to Netcare Umhlanga accounts department they say my account could not have been handed over to the attorney. A lady by the name of Joanna from the Netcare accounts department had sent me another patients statement. Do they not check before sending requested documents. Kindly can Umhlanga hospital contact the attorneys and inform them that my account had been fully paid. If the staff say cannot be this account was handed over then did it go to the attorneys automatically.