LB
Lucelle B
1 reviews | Active since Oct 2014
22 Dec 2025, 13:40
Pathetic service.
Pathetic. Submitted 2 x Claims to the wrong email address. ONE on the 26th of November wf_*** One on 21 November. wf_***. They could just have forwarded it to the correct claims email.
Then submitted the 2 x claims online again on the 4th of December.....process time is 10 working days. Should have been processed on the 19th of December. Phoned them the guy said he will follow up.. nothing is happening. Almost 4 weeks now......
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Replies (3)0
Replies (3)
Netcare's replyOfficial
22 Dec 2025, 18:26Hi Lucelle. Im sorry to hear that your experience has not been a good one. Kindly advise which one of our hospitals you were in contact with so that we may be able to assist you. Take care, Kamo
Netcare's reply22 Dec 2025, 18:26
Official
Hi Lucelle. Im sorry to hear that your experience has not been a good one. Kindly advise which one of our hospitals you were in contact with so that we may be able to assist you. Take care, Kamo
LB
Lucelle B's updateReviewer Update
22 Dec 2025, 19:42This is for Netcare Gap cover. You are suppose to do it within 10 working days. I did send you my gap cover number privately
LB
Lucelle B's update22 Dec 2025, 19:42
Reviewer Update
This is for Netcare Gap cover. You are suppose to do it within 10 working days. I did send you my gap cover number privately
Netcare's replyOfficial
23 Dec 2025, 11:05Hi Lucelle. Im sorry to hear you had to wait for long. I will escalate this to the NetcarePlus team for follow up. Take care, Kamo
Netcare's reply23 Dec 2025, 11:05
Official
Hi Lucelle. Im sorry to hear you had to wait for long. I will escalate this to the NetcarePlus team for follow up. Take care, Kamo