Pathetic service

I am very disappointed at Garden city hospital and how they treat women that is pregnant. I phoned trying to make an appointment to see a gynecologist and was told they only take women up to 12 weeks and if you over that they can't see you which is so disappointing as women only finds out late that they pregnant and some still tries to find out what process to follow. I am on medical aid and 19 weeks pregnant how a hospital show a pregnant women away.