1 reviews | Active since Dec 2014
Pathetic service!!!
I made a booking two weeks ago to see Dr Ndlovu-Mulaudzi. I got an appointment for today the 12th of Feb 2018 at 1pm. I got there on time. Firstly I'm charged a card opening fee of R150. Then I sat in the waiting for an hour and 45min waiting to be seen. Why make appointments if you going to let people in on your time? I eventually had to go back to work without seeing her, total waste of my time and money travelling to her. That's two hours out of work I will never get back.
I absolutely disgusted at the service I received. If the doctor is late, couldn't the receptionist call to let us know. Who decides who gets called and who doesn't deserve the courtesy since she was bragging how she tried calling some other couple who was put in before me even though I was there first.
Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.
Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.