LB
Leslie B

1 reviews | Active since Apr 2017

24 Jun 2017, 06:26

Pathetic Service!

<p>I took my 4 year old daughter to Netcare Christian Barnard hospital at 5am in the morning due to high fever (39.5) since I had a hard time getting her temp down and keeping it down. The Dr told me its just a viral infection, after they too struggled 4 4hours to break the fever. She was D/C with a temp of 38.5 since that was the furthest they could get it down to. Same night we rushed her back. Temp of 40.4 and same scenario, they couldn't get the fever down but yet she was sent home in to my care (atleast this time with a script). The Dr and RN had the nerve to tell us to go to a GP if she's not improving! Safe to say we will never go back and defenitely taking this further. You really should be more careful about who's standing on the other side of the bed.</p> <p>Signed,</p> <p>TRAUMA TRAINED RN</p>

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Replies (1)
Netcare
Netcare's reply03 Jul 2017, 12:29
Official

Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.

When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.