Pathetic Gap cover ****mers

This Gap cover is the worst by far!They advertise as world class service yet the only service provided is premium deduction form customers account! They do not care about the customer or paying legitimate claims. I had a C section delivery in hospital and sent them the shortfall to pay my Delivery doctor as well as the Anaesthesiologist, all documents were sent correctly and to date after 2.5 months, none of the claims are settled. I keep Calling and they say they sent correspondence yet as the client, nothing is received. They continue to request a medical aid statement that was sent to them 3 times. Their business ethic is to **** customers for premium until there is a claim...which they will never pay. They specialize in frustrating the customer until you have to give up. Don't waste your time and money on the Gap cover. I've spoken to over 5 consultants over a month, Leboghang and Tisstseko promised to call back yet no one bothers. The service is absolutely pathetic and they do not align with treating customers fairly.