1 reviews | Active since Jul 2016
Pathetic customer service from a private hospital
I never thought that private hospital service is the same as public...if so then why do we pay lot of money..my son was admitted at Femina Netcare hospital in Pretoria.. it was a four days of night mare there., It started when we arrive at the reception and I thought maybe its lack of professionalism but I was shocked when I get pathetic unprofessional treatment from nurses ,Sister Ruby and another sister who was working on Sunday 29/10 when we were discharged (white lady)...I just did not get her name.. I complaint on Sunday (29/10)to the sister who was in charge and she also gave me attitude and yet she is incharge..does she even understand her role if she gives clients attitude... No wonder why the service is pathetic...it takes professional leaders to instill great customer service to their subordinates but if it fails on top... Joooo. Disaster
Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.
Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.