1 reviews | Active since Mar 2015
Pathetic customer service by main reception
I am totally appalled by the service of your main reception employees... I have never in my life experienced such bad customer service.
I visited Mulbarton Hospital today and was “assisted” by Elizabeth, Lumka and another lady whose name I did not get... I was trying to pay for the facility fee and the speed point was not working... I was then asked by Lumka to return again on a different to make the payment... I refused.... Lumka who seemed very irritated with me proceeded to rudely ask me in Xhosa what they need to do if the speed point isn’t working... Please train these women; they clearly have no customer service focus. We are not their friends, we are there as customers and therefore they should respect their jobs and the customers they come across...
Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.
Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.
Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.
Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.