Pathetic customer care & service

<p>Netcare Olivedale Hospital: Pathetic customer care & service!!!</p> <p>I hope someone will finally contact me to have this issue resolved...</p> <p> </p> <p>I went into casualty on the evening of the 03/06/2016 as I had been punched and my girlfriend insisted I came to the hospital, on my arrival she requested for a doctor to have a look at my jaw at it was swollen. A doctor come through after we waited for around 20minutes, he had extremely bad attitude problems and it seemed as if he did not want to help me.</p> <p> </p> <p>He asked me what the problem was, I rep**** that I had been punched and that my jaw was swollen. He then Poked my face with his finger and said there is nothing more he could do until I went for an X-Ray, then he walked away. While sitting waiting for him to come back and nurse came in and said that the doctor has requested that I get a pain injection. I was quite shocked as I did not mention needing anything for the pain, The nurse gave me the injection and left.</p> <p> </p> <p>The doctor came back and said I need to go for an X-Ray, and with that I said to him that I do not need one as nothing is broken and you can’t just send me for an X-Ray without looking at my jaw properly as all you did was POKE me.</p> <p> </p> <p>I refused to get an X-Ray done and we left.</p> <p> </p> <p>A couple of days later I received an SMS stating that I need to settle my account. Which I had not yet received.</p> <p>A couple of days after that I received another SMS. I kept receiving this SMS for me to pay my account, yet I had not received any account.</p> <p> </p> <p>Finally I received a SMS stating that I need to settle my account before I get handed over.</p> <p> </p> <p>I then got hold of your account department and told the lady the story and then she finally sent me my invoice. Which I only received on 06/09/2016, so nearly 3months later.</p> <p> </p> <p>And when I opened up my invoice I nearly fell off my chair as I owe R770.00!! I would be happy to pay this if I was treated and the problem was resolved or at least attendant to. I cannot see how I am being billed R770.00 for a rude doctor to poke my face and tell me I need an X-Ray.</p> <p> </p> <p><br />I have sent this exact letter to a few people at the hospital including 2 ladies which are apparently managers or have authority, i sent this mail 3 weeks ago requesting that someone please get in touch with me, i have sent another 3 emails after that as no one has bothered getting back to me.</p> <p> </p> <p><br />I cant belive the extremely poor level of customer care and the fact that no one has bothered getting in touch with me is absolutly pathetic, yet i still recieve SMS's from them requesting thier money.</p> <p> </p> <p>Kathy Smith & Bets Welman are the two people who i have emailed several times and niether of them have bothered getting back to me </p> ********** ********** <p><br />I hope some one reads this and will finally get back to me.</p>