Pathetic credit control department

I owed Netcare for sometime and hadn’t paid cause I experienced a loss of income for some months due to not being paid at work. Fine, I was listed and that was okay. I’ve managed to pay off the last amount and i have been communicating with no assistance since last week. I called and was transferred to someone who had now managed my account because I was listed. I sent an email last week after the call to show the POP, I didn’t receive any feedback. I just made a follow up early in the morning, still no feedback. When I’m listed, I am able to receive calls and emails but now that I’ve made payment and need my details REMOVED from credit bureau, it’s a drag. Can someone from Netcare credit control call and assist me on this matter? It’s just unacceptable ! Use the same energy you use to list people to REMOVE them.